Partner Program Manager
Core
Operational backbone of the global partner program, managing daily operations, clearing support queues, and processing deal registrations.
Role type
Partner Program Manager (Operations)
Builds
Global partner ecosystem operations and commercial systems workflows
Domain
Telecommunications / Partner Ecosystem
Required skills
CRM/PRM system management, data hygiene, ticket queue management, deal registration processing, SLA adherence, channel model knowledge
Preferred skills
Impartner, Crossbeam, Salesforce, Airtable, Zendesk
Responsibilities
Clear daily Zendesk and CRM queues for partner applications and support inquiries; Review and route inbound deal registrations ensuring data accuracy; Maintain accurate records across platforms like Salesforce and Airtable; Execute manual workflows with precision and flag bottlenecks for automation.
Seniority
Individual Contributor, Mid-Senior level