Staff Product Designer
Core
Lead designer defining the user experience for Twilio Identity, covering developer onboarding, authentication flows, and AI agent consent mechanisms.
Role type
Staff Product Designer (Identity UX)
Builds
Developer setup experience in One Console, login/consent flows, and patterns for AI agent identity management.
Domain
Developer tools / Identity & Security / AI Agents
Deliverable
product features
Required skills
Systems thinking, Executive cross-functional leadership, Designing for trust and control, Comfort with ambiguity, B2B/SaaS platform design
Preferred skills
Design for developers, Identity & Security experience, AI Agent experience
Technologies
OAuth, OIDC, SSO, MFA, passkeys, CIAM, MCP servers, SMS, RCS
Responsibilities
Lead Identity UX end-to-end including developer onboarding and authentication flows; Define AI agent registration and consent flows; Shorten self-serve paths for developers; Translate protocol complexity into clear mental models; Partner with PM and engineering from problem framing; Conduct user research and usability testing; Contribute to design system and mentor designers
Seniority
Staff (L4), hands-on IC with executive leadership