Supervisor, Onsite Support Operations, DoorDash for Business
Core
Lead the onsite support team for DoorDash for Business, managing meal setup, labeling, and issue resolution at customer sites to ensure high-quality service.
Role type
Senior Operations Manager (Frontline Team Leadership)
Builds
Onsite meal delivery program and customer experience for corporate clients
Domain
Food service / Logistics / B2B Operations
Required skills
Workforce management, hiring and training program design, performance management, scheduling and forecasting, data analysis (KPIs), stakeholder communication
Preferred skills
Food service or hospitality experience, vendor management, B2B operations experience, food safety certification
Technologies
Sigma, Sheets
Responsibilities
Forecast staffing needs and build schedules, define and maintain onsite playbooks, manage team performance and escalations, own the hiring pipeline and training programs, report on team scorecards (quality, coverage, attrition, cost)
Seniority
Senior, hands-on IC with management of managers