Dental Customer Service Advisor
Hybrid · United Kingdom
Core
Handle inbound customer phone calls to explain dental policy cover, answer questions, and process claims accurately for customers of a specialist employee benefits provider.
Role type
Customer Service Advisor (Dental Claims)
Builds
Customer support service for dental insurance claims and policy information
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Verbal communication, problem-solving, empathy, organization, attention to detail, computer systems proficiency
Responsibilities
Handling inbound customer phone calls enquiries, explaining policy cover and claim decisions, processing claims accurately, supporting customers to make informed decisions, meeting quality and productivity targets