Managed Services Engineer (On-site)
Core
Provide Tier I technical support and white-glove field service to end users at a client's corporate office in a regulated industry.
Role type
Managed Services Engineer (Tier I Support)
Builds
IT support services for a single client in mortgage, financial services, or banking
Domain
IT Services / Financial Services
Required skills
Microsoft 365 administration, Microsoft Intune, Entra, VMware virtualization, Network infrastructure (Meraki), Zendesk, Windows server roles
Preferred skills
Experience in mortgage/banking/regulated environments, white-glove support experience, generative AI tools
Technologies
Microsoft 365, Intune, Entra, VMware, Meraki, Zendesk, Windows Server
Responsibilities
Provide Tier I technical support to end users, Manage and document support requests in Zendesk, Troubleshoot network infrastructure and virtualization issues, Escalate complex issues, Support end users with IT policies and best practices
Seniority
Mid-level, hands-on IC