Support team Lead
Hybrid
Core
Lead and manage a customer support team of up to 30 associates to ensure exceptional service standards and operational efficiency.
Role type
Senior IC Support Team Lead
Builds
Customer support operations and team performance
Domain
Food delivery / E-commerce
Deliverable
dashboards & analysis
Required skills
Team management, Operational management, Strategic planning, Recruitment and training, Data analytics, Emergency support
Preferred skills
Customer support shift experience, Customer support software proficiency
Responsibilities
Manage up to 30 support associates, Oversee daily operations, Collaborate on strategies to improve customer satisfaction, Assist in hiring and training, Utilize data analytics tools to monitor performance, Be available to assist on shifts during urgent issues
Seniority
Senior, hands-on IC