Principal Data Scientist - CX Analytics
Core
Drive applied data science work to uncover drivers and patterns in customer experience data, utilizing AI and LLMs to extract signals from unstructured sources and inform business decisions.
Role type
Principal Data Scientist (CX Analytics)
Builds
Predictive models, data assets, and automated analytics pipelines for customer experience optimization.
Domain
Insurance / Employee Benefits / Customer Experience
Deliverable
production ML models | dashboards & analysis
Required skills
Statistical inference, regression, machine learning, feature selection, complex SQL, data pipeline automation, cloud platform engineering, data visualization, project management
Preferred skills
Financial services domain expertise, leadership in change management, hiring and team development, independent research and development of techniques
Technologies
DB2, SQL Server, Web API, Teradata, Cloud platforms, DevOps libraries
Responsibilities
Partner with business to provide actionable insights and drive decision making; Integrate large volume data from multiple sources to create data assets; Apply state-of-the-art techniques to construct predictive models; Lead the integration of solutions within existing business processes using automation; Coach, mentor, and develop peers and team members; Prioritize and lead analytics projects
Seniority
Principal, hands-on technical leader with mentorship responsibilities