Principal Business Intelligence Engineer, Amazon Customer Service
Core
Architect data systems and governance frameworks to define 'data as a product' for Amazon's customer service, enabling personalized support models and unified customer journey views across channels.
Role type
Principal Business Intelligence Engineer (Strategy & Architecture)
Builds
Data products (customer profiles, interaction histories), analytics data ecosystem pipelines, and integration layers for BI and AI/ML systems.
Domain
Customer Experience / Data Engineering / Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Data modeling, metric definition, pipeline orchestration, data quality monitoring, SQL coding, Python/R scripting, Big Data architecture (Redshift/Hive/Spark), cross-functional influence, technical strategy
Preferred skills
GenAI/ML experience, customer journey analytics, data warehouse architecture, ETL/ELT, executive communication
Technologies
Redshift, Hive, Spark, Hbase, Yarn, Python, R, Matlab, STATA
Responsibilities
Define customer journey data models, own curated data products, architect analytics ecosystem roadmap, operationalize data governance, drive metric integrity, lead cross-functional alignment, mentor BIEs, communicate strategy to leadership
Seniority
Principal, hands-on IC with strategy & mentorship
