Customer Support Billing Specialist l
Core
Provide exceptional multi-channel customer support for billing, payments, and account inquiries for internal and external customers in the construction equipment rental industry.
Role type
Customer Support Billing Specialist
Builds
Customer trust and accurate billing/payment processes for EquipmentShare's rental operations
Domain
Construction equipment rental / Financial operations
Deliverable
dashboards & analysis
Required skills
Multi-channel communication, billing system administration, payment processing, account reconciliation, dispute resolution, customer onboarding, tax exemption handling, lien/waiver knowledge, report generation
Preferred skills
Bilingual English/Spanish, construction industry knowledge, second-level support capability
Technologies
ES Admin, T3, SlimCD, Stripe
Responsibilities
Respond to customer inquiries via telephone, chat, and email regarding billing and payment processes; Update and maintain customer account billing configurations and user access rights; Process customer credit card and ACH payments; Troubleshoot and reconcile billing discrepancies; Generate customized customer reports and statements; Educate new customers on billing features and rental agreements; Resolve invoice disputes and communicate resolutions; Act as a liaison for tax exemption certificates and lien/waiver inquiries; Collaborate with Territory Account Managers on project closure documentation and collections activities.
Seniority
Individual Contributor, Entry to Mid-level