Borrower Advocate
Hybrid
Core
Dedicated point of contact for borrowers to ensure seamless loan servicing, prevent delinquency, and resolve post-closing issues.
Role type
Senior IC borrower advocate (mortgage servicing)
Builds
Trust-based relationships and successful loan outcomes for residential real estate investors
Domain
Real estate finance / Mortgage lending
Deliverable
client delivery
Required skills
Mortgage lifecycle knowledge, relationship management, issue resolution, default prevention, cross-functional collaboration, documentation, Excel proficiency
Preferred skills
Leadership/team-lead experience, project management, tax/escrow analysis knowledge, mortgage insurance knowledge, hazard insurance knowledge
Technologies
Microsoft Office, Excel