IT Support Engineer
Core
Hands-on technology partner keeping the London office running smoothly by troubleshooting hardware, software, networking, and AV issues, and managing onboarding/offboarding workflows.
Role type
IT Support Engineer (Tier 2)
Builds
Stable IT infrastructure and employee productivity for the London office
Domain
Corporate IT / Endpoints / Networking
Required skills
macOS, iOS, Chrome OS, Windows, Android support, Google Workspace, Atlassian Jira, Okta, Jamf, Slack, TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, root cause analysis, vendor coordination
Preferred skills
Generative AI utilization
Technologies
Google Workspace, Atlassian Jira Service Management, Okta, Jamf, Slack
Responsibilities
Troubleshoot hardware, software, networking, and AV/conference room issues; Manage onboarding and offboarding operations; Maintain and improve IT documentation; Partner with IT Procurement and vendors for hardware logistics; Lead first-line network and AV troubleshooting; Execute IT Operations scrum team projects
Seniority
Mid-level, hands-on IC
