Supervisor, Member and Provider Services
Core
Lead and optimize a production support team to meet business objectives and drive operational efficiencies.
Role type
Senior IC operations supervisor
Builds
Support workflows and team performance
Domain
Health insurance / Customer support operations
Deliverable
dashboards & analysis
Required skills
Team management, KPI monitoring, root-cause analysis, workflow optimization, stakeholder communication, performance management, data-driven decision making
Preferred skills
Lean Six Sigma, process improvement, healthcare/insurance experience, project management, complex inquiry resolution
Technologies
Google Suite, Microsoft Office
Responsibilities
Hire and manage a team of support staff; monitor dashboards and track operational KPIs; lead team huddles and provide guidance; drive continuous improvement activities; identify and close gaps in operational workflows; collaborate across teams to implement best practices.
Seniority
Senior, hands-on IC