IT Operations Engineer (Application Support) - AI & Data Technology
Core
Own the day-to-day operational health of compliance approved AI and Data platforms in production, ensuring high availability, performance, and reliability.
Role type
Mid-level IC IT Operations Engineer (Application Support)
Builds
AI and Data platforms, model inference layers, APIs, and data dependencies
Domain
Financial services, AI/ML infrastructure, cloud operations
Deliverable
production ML models | infrastructure
Required skills
Python, SQL, incident management, root cause analysis, observability, automation scripting, distributed systems troubleshooting, model serving knowledge
Preferred skills
AWS, Azure, Windows environments, .NET applications, SQL Server, Databricks, Reference/Alternate Data applications
Technologies
Python, SQL, AWS, Azure, Windows, .NET, SQL Server, Databricks
Responsibilities
Monitor AI and Data services using logs, metrics, dashboards, and alerts; Lead incident triage and resolution for platform outages; Perform deep technical troubleshooting across applications, data, and system layers; Enhance observability and alerting to reduce MTTD and MTTR; Conduct post-incident root cause analysis; Support production deployments and configuration changes; Automate repetitive operational tasks
Seniority
Mid-level, hands-on IC