Sr. Manager, Technical Solutions

## Responsibilities - Build and manage a team of Technical Solution Engineers - Provide coaching and mentorship to the engineers - Identify and implement process improvements to meet or exceed regional performance KPIs. - Establish training plans and subject matter expertise within the team. - Drive support escalations and establish cross-functional collaboration to manage and resolve issues. - Be a player-coach and provide technical leadership to the regional support team. - Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. - Define quarterly goals and track them to completion to drive team growth and personal development. - Scale the organization by developing processes and guidelines that promote operational efficiency - Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. - Perform risk assessments and be a hands-on leader ## Requirements - Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining - Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers - Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark™ in a technical capacity - Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers. - Excellent analytical and troubleshooting skills. - Excellent customer facing, verbal and written communication skills - A team-oriented attitude and a high degree of comfort working in a startup environment - Hands-on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications is preferred ## Nice to Have - None specified ## Benefits - Comprehensive benefits and perks that meet the needs of all employees. For specific details on the benefits offered in your region, click here.