Technical Account Manager
Core
Strategic technical advisor for large enterprise customers, ensuring technical success, adoption, and alignment of Asana capabilities with organizational goals.
Role type
Senior IC Technical Account Manager (Enterprise SaaS)
Builds
Technical enablement, best practices, and unified customer experiences for enterprise clients.
Domain
Enterprise SaaS, Workflow Management, Business Process Management (BPM)
Required skills
Enterprise SaaS TAM/Solutions Engineer experience, API & system integration expertise, Authentication protocols (SAML/SCIM), Cloud security & governance, Stakeholder management, Technical documentation, Cross-functional collaboration
Preferred skills
AI tools proficiency, Process standardization leadership, Proactive problem solving
Technologies
Asana, SAML, SCIM, Cloud Security, APIs
Responsibilities
Own post-sales technical relationships for enterprise customers, Deliver best-practice guidance on APIs and integrations, Monitor customer health and engagement trends, Coordinate technical escalations and incidents, Standardize technical knowledge via playbooks, Advocate for customer needs on the product roadmap
Seniority
Senior, hands-on IC
