Business Technology Operations Support Specialist
Core
Onsite IT Specialist providing helpdesk support, troubleshooting, and access management for Samsara's San Francisco headquarters team.
Role type
Onsite IT Helpdesk Specialist
Builds
Internal IT systems, user access, and office infrastructure for Samsara employees
Domain
Technology Operations / IT Support
Deliverable
dashboards & analysis
Required skills
Help desk support, ticket queue management, new hire onboarding, hardware recovery, asset management, endpoint management, employee access management, infrastructure project support, policy documentation, stakeholder partnership
Preferred skills
Apple product knowledge, enterprise SaaS experience, ticketing system experience
Technologies
MacBooks, iPhones, G Suite, Slack, Zoom, Okta, Zendesk, ServiceNow
Responsibilities
Troubleshoot and assist users with technology and access issues; manage ticket queue and improve workflows; handle new hire onboarding and device provisioning; support hardware recovery and asset management; manage office endpoints and employee access; collaborate on infrastructure projects and security audits; document IT policies; partner with adjacent teams for escalations.
Seniority
Mid-level, hands-on IC