Associate Manager, Marketing Product Ops, CRM Automation
Core
Design, ship, and scale internal AI-enabled tools and workflows to help Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors.
Role type
Associate Manager, Marketing Product Ops (CRM Automation)
Builds
AI-powered automation tools and workflows for campaign management
Domain
Marketing Technology / CRM Automation
Deliverable
production ML models
Required skills
CRM marketing operations, marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys), AI tools (ChatGPT, Claude, Copilot), cross-functional project coordination, data analysis, documentation creation
Preferred skills
Low-code/no-code platforms, API integration, SQL, multi-brand/audience experience, internal training material development
Technologies
Braze, Salesforce Marketing Cloud, Iterable, Responsys, ChatGPT, Claude, Copilot
Responsibilities
Own and evolve the CRM automation roadmap; Identify high-effort manual steps in campaign workflows; Apply AI to campaign QA and monitoring; Partner cross-functionally to define requirements; Track and report on adoption and efficiency metrics; Build documentation, SOPs, and training materials
Seniority
Associate Manager, hands-on IC
