[쿠팡] 고객경험(CX) PM
Core
Manage company-wide projects and programs for the Customer eXperience Design team, including building new domestic and international support centers.
Role type
Senior Product Manager (Project Management)
Builds
New customer and seller support centers, company-wide business projects
Domain
E-commerce, Customer Experience
Deliverable
product features
Required skills
Project management, stakeholder collaboration, data design and matrix management, business requirement definition, execution planning, risk and issue resolution
Preferred skills
Data analysis for problem identification, PMP certification, Contact Center system experience, SaaS solution understanding
Technologies
Contact Center systems, SaaS solutions
Responsibilities
Manage detailed, simultaneous tasks and projects; Define project scope based on business requirements; Establish execution plans and track progress; Provide guidance and lead problem-solving for project risks and issues; Collaborate with development, product, and sales teams to find interesting features and improve processes
Seniority
Mid-Senior, hands-on IC
