Senior Customer Reliability Engineer
Core
Senior Customer Reliability Engineer responsible for rapid incident response and proactive reliability engineering for high-severity customer issues across Cloudflare's global network.
Role type
Senior IC Site Reliability Engineer (Customer-Facing)
Builds
Telemetry pipelines, detection systems, diagnostic tooling, and AI-assisted incident response agents.
Domain
Internet Infrastructure / Edge Networking / Cloud Security
Deliverable
production ML models
Required skills
Site reliability engineering, root cause analysis, distributed tracing, BGP routing, DDoS mitigation, WAF configuration, AI agent development, automation scripting, cross-functional technical leadership, deep product expertise (CDN, DNS, Zero Trust)
Preferred skills
Experience with financial services or government customers, AI-native problem solving, incident command rotation experience
Technologies
BGP, Magic Transit, WAF, Zero Trust, Workers, distributed tracing systems, AI/ML frameworks
Responsibilities
Own high-severity Sev-1 incidents from detection to resolution; build proactive monitoring and detection capabilities; prototype and deploy AI agents for incident diagnosis; partner with Product Engineering to fix systemic issues; maintain deep expertise in edge networking and security products.
Seniority
Senior, hands-on IC
