[HELLOCONNECT] Customer Care Specialist (Non-Voice)
Core
Handle customer communication via email to create happy customers, build loyalty, and provide solutions.
Role type
Customer Care Specialist (Non-Voice)
Builds
Customer satisfaction and loyalty
Domain
Business Process Outsourcing (BPO)
Deliverable
dashboards & analysis
Required skills
Email communication, Zendesk, Shopify, English (written and verbal), Attention to detail, Speed and accuracy, Empathy
Preferred skills
Zendesk, Shopify
Responsibilities
Answer 15-20 emails per hour, Build customer loyalty through account management, Meet Customer Care team KPIs and targets, Work seasonal ramp (30-60 days), Work overtime to help with volume
Seniority
Individual Contributor