Customer Onboarding Manager
Core
Trusted advisor to Commercial teams shaping complex payment opportunities into scalable, compliant, and operationally feasible onboarding solutions for merchants.
Role type
Senior IC Customer Onboarding Manager (Payments/Fintech)
Builds
End-to-end onboarding and expansion projects for high-value merchant deals
Domain
Financial Technology (Payments) + Regulatory Compliance
Required skills
Compliance solutioning (KYC, CDD, card-scheme rules), merchant risk profiling, stakeholder management, project management, regulatory interpretation, process improvement
Preferred skills
Consultative mindset, strong judgment in fast-paced environments, process optimization, presentation skills
Technologies
None stated
Responsibilities
Own onboarding compliance solutioning for complex opportunities from assessment to sign-off; evaluate merchant risk profiles and build operational business cases; act as primary operations contact for merchants across the onboarding journey; shape onboarding opportunities balancing risk frameworks with commercial priorities; own onboarding and expansion projects end-to-end; set standards for merchant onboarding and document best practices
Seniority
Senior, hands-on IC