[US DC] Manager, Production Technology
Core
Oversees technical support for software used by Operations, supply chain, and site teams, resolving critical issues and driving continuous improvement.
Role type
Manager, Production Technology
Builds
Fulfillment network support systems (WMS, WES, WCS) and operational dashboards
Domain
Logistics / Supply Chain / Distribution
Required skills
SQL, Vendor management, Root Cause Analysis (RCA), Change management, Team leadership, Jira administration
Preferred skills
Microsoft Office, Google Workspace
Technologies
Jira, WMS, WES, WCS
Responsibilities
Manage Jira Support ticketing across the fulfillment network; Analyze support and operational data to identify trends and recommend process improvements; Partner with operational stakeholders to establish training and service expectations; Review problem statements and user stories to ensure clarity and business impact; Coordinate testing, training, deployment, and monitoring of system changes; Support and troubleshoot WMS, WES, WCS, and other order processing systems; Lead and develop the Systems Analyst team by managing performance and aligning work with OKRs.
Seniority
Manager, people leadership
