Regional Service Manager (Pump, Power & HVAC)
Core
Lead a team of Heavy Equipment Maintenance Technicians to oversee service operations, schedule repairs, and ensure high-quality service delivery for rental equipment.
Role type
Regional Service Manager (Heavy Equipment Maintenance)
Builds
Rental equipment service operations and customer support
Domain
Construction equipment rental and maintenance
Required skills
Team leadership, scheduling, customer relationship management, conflict resolution, employee training, work planning, safety compliance, industry knowledge (construction/rental), problem solving, adaptability, physical stamina (lifting 50 lbs, extreme weather), valid driver's license
Preferred skills
Construction industry background, experience with self-propelled platforms and lifts, 3+ years maintenance/service experience
Technologies
Industry leading diagnostic tools, proprietary T3 platform
Responsibilities
Coordinate and supervise quality performance of equipment mechanics, schedule repairs for customer and company-owned rental equipment, maintain and nurture customer relationships, respond to and resolve customer inquiries and complaints, conduct employee training and development, ensure safe work environment
Seniority
Mid-level, hands-on management