Solutions Architect - Salesforce
Core
Founding Salesforce Architect defining enterprise Service Cloud architecture, ticketing workflows, and integrations for Decagon's conversational AI platform.
Role type
Founding Salesforce Architect (Strategic IC)
Builds
Scalable Salesforce Service Cloud solutions, ticketing systems, and external integrations for enterprise customers.
Domain
Enterprise CRM, Customer Support, Conversational AI
Deliverable
production ML models | product features
Required skills
Salesforce Service Cloud architecture, system integration, API design (REST/SOAP), middleware (MuleSoft), data modeling, automation (Flows/Apex), stakeholder management, pre-sales technical design
Preferred skills
MuleSoft implementation, Zendesk/Jira Service Management migration, Salesforce Architect (CTA) certification, customer support platform experience
Technologies
Salesforce Service Cloud, MuleSoft, REST APIs, SOAP APIs, Apex, Flows
Responsibilities
Design Service Cloud architecture and ticketing workflows, lead technical pre-sales engagements, create reference architectures and implementation playbooks, oversee external system integrations, provide hands-on configuration and troubleshooting
Seniority
Founding, hands-on IC with strategic scope
