Product Support Operations, Team Lead
Core
Lead a team of Operations Associates to resolve challenging user issues and drive operational performance for Stripe's global user base.
Role type
Senior Team Lead, Player-Coach
Builds
Frictionless support experiences for Independent Businesses, Startups, SMBs, and Enterprises
Domain
Financial Infrastructure / Customer Support Operations
Required skills
Team coaching and leadership, Operational performance management, Customer service expertise, Process improvement, Capacity and scheduling, Recruitment support, Performance feedback and reviews, Cross-functional collaboration
Preferred skills
Launching new processes, AI Fluency
Technologies
Stripe platform, AI tools
Responsibilities
Guide team in troubleshooting external user issues, Manage team operational performance to deliver KPIs, Identify process improvements to scale operations, Manage capacity and scheduling, Support recruitment and hiring initiatives, Coach and mentor individuals for career goals
Seniority
Senior, hands-on IC with leadership responsibilities
