Supervisor, Billing Operations
Core
Lead and supervise an international team handling post-billing communications, invoice portal processing, and issue remediation for sales teams and customers.
Role type
Senior IC billing operations supervisor
Builds
End-to-end order processing, invoicing, and post-billing communications workflows
Domain
SaaS/Technology, Billing & Revenue Operations
Required skills
Billing operations management, Salesforce, Team leadership, Contract review, SOX compliance, Month-end reconciliation, Audit coordination, Process improvement, Onboarding and mentoring, Excel proficiency
Preferred skills
SaaS/technology industry experience, International team management, SOX controls knowledge, Zuora experience
Technologies
Salesforce, Zuora, Excel
Responsibilities
Lead and supervise an international team of analysts handling post-billing communications and invoice processing. Oversee daily order management and billing to ensure timely invoicing and rapid issue remediation. Serve as an escalation point for billing and collections inquiries. Review and validate customer contracts to maintain data integrity. Execute SOX-compliant month-end reconciliations. Coordinate audit deliverables for internal/external auditors. Drive continuous operational improvements and process implementations. Onboard, train, and mentor team members.
Seniority
Senior, hands-on IC