Engagement Manager

United StatesRemoteFull-time$93k–$126k2026-11-06 → 2026-11-10

Remote

Core

Trusted advisor and project lead for large enterprise customers, orchestrating transformative implementations and ensuring customer success.

Role type

Senior IC Engagement Manager (Professional Services)

Builds

Large-scale enterprise implementations and customer success outcomes

Domain

SaaS / Enterprise Software

Required skills

Enterprise project management, pre-sales scoping, P&L management, executive stakeholder management, process improvement, scope control, revenue forecasting, team resource management

Preferred skills

Generative AI tool usage, modern services deployment methodologies, formal project management tools, industry recognized certifications (PMP, CSM, Lean/Six Sigma)

Technologies

Generative AI tools (e.g., Claude), formal project management tools

Responsibilities

Lead execution of large transformative enterprise projects, manage competing requests across simultaneous strategic client engagements, manage project P&L to targeted margin results, provide mentorship to Sales & Professional Services teams, drive project reviews and Quarterly Business Reviews (QBRs), proactively mitigate and handle critical customer concerns, contribute to the development of Delivery Methodology and PMO functions

Seniority

Senior, hands-on IC

About Smartsheet

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 