Associate, Service Transformation
Core
Lead the design, optimization, and implementation of processes and improvements to operations to support achieving organizational goals within a health insurance company.
Role type
Senior IC operations and process transformation specialist
Builds
Optimized internal operational processes and workflows
Domain
Health insurance / Operations
Required skills
Cross-functional project management, data analysis (Excel, SQL, Python), process improvement methodologies (Lean, Six Sigma, Theory of Constraints), workflow design, risk mitigation strategy, stakeholder engagement
Preferred skills
Lean Six Sigma Green Belt certification, degree in Engineering or Business Administration
Technologies
Excel, SQL, Python
Responsibilities
Lead end-to-end management of cross-functional implementations and projects; Evaluate departmental performance by creating and analyzing data to develop metrics and mitigation strategies; Collaborate with partner groups to create proactive implementation and change management strategies; Mentor team members and promote colleague growth.
Seniority
Mid-Senior, hands-on IC