Director, Strategy & Operations (DashOS)
Core
Set strategic direction and lead business operations for DashOS, translating long-term vision into financial plans, product priorities, and an operating model to drive merchant growth and retention.
Role type
Director, Strategy & Operations (B2B SaaS)
Builds
Operating capabilities for hardware, software, payments, and ordering integrations to improve restaurant operations
Domain
Restaurant technology, B2B SaaS, payments
Required skills
Strategic planning, financial forecasting, unit economics, go-to-market strategy, product operations, cross-functional leadership, team building, stakeholder management, problem-solving, ambiguity navigation
Preferred skills
Restaurant technology, POS, payments, B2B SaaS experience, AI and automation expertise
Technologies
AI, automation tools
Responsibilities
Define long-term direction and target merchant segments; lead annual and quarterly planning with financial forecasts; partner with Product and Engineering on roadmap priorities; lead go-to-market strategy with Sales and Marketing; design and scale the operating model for post-sales functions; align cross-functional leaders on shared goals; hire and coach managers and operators
Seniority
Director, hands-on IC with team leadership