Customer Reliability Engineer
Core
Customer-facing reliability engineer responsible for rapid incident response and proactive engineering to ensure system reliability for critical customers.
Role type
Senior IC Customer Reliability Engineer
Builds
Telemetry pipelines, detection systems, diagnostic tooling, and AI-assisted incident response agents
Domain
Internet infrastructure, DDoS mitigation, WAF, global network operations
Deliverable
production ML models
Required skills
Root cause analysis, distributed tracing, BGP routing, WAF configuration, incident management, automation, AI agent development, cross-functional collaboration
Preferred skills
Experience with financial services or government customers, deep network protocol knowledge
Technologies
Cloudflare edge network, BGP, WAF, Magic Transit, distributed tracing, AI agents
Responsibilities
Own high-severity customer incidents end-to-end, build proactive detection and diagnostic capabilities, partner with Product Engineering to drive fixes, develop AI tools for incident diagnosis, define reliability metrics
Seniority
Senior, hands-on IC
