Senior Manager, Customer Service Operations
Core
Lead customer service operations through customer-centric strategy, operational optimization, and scalable improvement initiatives to improve customer experience and organizational effectiveness.
Role type
Senior Manager, Customer Service Operations
Builds
Scalable customer service frameworks, operational processes, and leadership pipelines
Domain
E-commerce / Customer Service Operations
Required skills
Strategic planning, project leadership, cross-functional collaboration, data analysis, workforce planning, leadership development, process optimization, risk identification, stakeholder influence
Preferred skills
Experience leading large-scale support organizations, operational analysis, project management, managing managers, driving customer-centric improvements
Technologies
N/A
Responsibilities
Lead and develop CS Managers, Analyze operational performance and service trends, Drive operational improvement initiatives, Lead new operational projects, Partner with cross-functional teams, Establish operational standards and strategies
Seniority
Senior, hands-on IC with management responsibilities
