Product Manager, Lucie Platform
Core
Define and execute the vision, strategy, and roadmap for product investments powering Lucie's Call Center to improve workflows and tooling for Benefit Guides and Brokers.
Role type
Product Manager (Internal Tools/Operations)
Builds
Internal tooling and workflows for call center agents
Domain
Health Insurance / Call Center Operations
Deliverable
product features
Required skills
Product strategy, OKR/KPI definition, cross-functional collaboration, SQL, operational workflow analysis, stakeholder communication
Preferred skills
Experience with internal tooling, experience with operations or sales teams
Technologies
SQL
Responsibilities
Define OKRs and KPIs to measure business and operational impacts, Collaborate with engineers and user research to ship innovative functionality, Articulate requirements and communicate across stakeholders, Solve issues across teams to diagnose root cause, Spearhead complex initiatives and manage timelines
Seniority
Mid-level, hands-on IC