Customer Success Manager (AI Success Architect)
Core
Strategic advisor for enterprise accounts, driving AI adoption and commercial outcomes by diagnosing workflows and guiding organizational change.
Role type
Senior Customer Success Manager (AI Success Architect)
Builds
Joint success plans, change management programs, and adoption strategies for enterprise AI usage.
Domain
Enterprise SaaS, AI agents, workflow automation
Deliverable
production ML models
Required skills
Strategic account management, change management, AI agent understanding, workflow automation, executive communication, commercial outcomes analysis, program management
Preferred skills
Enterprise AI/automation platform experience, MCP familiarity
Technologies
Asana AI Studio, AI Teammates, Model Context Protocol (MCP)
Responsibilities
Build joint success plans connecting strategic goals to measurable results; Diagnose customer workflows and map them to AI capabilities; Lead change management and enablement programs; Track AI consumption and adoption against benchmarks; Identify expansion readiness for new AI use cases; Monitor account health and sentiment.
Seniority
Senior, hands-on IC