Customer Success Business Partner - Anaplan
Core
Strategic advisor and transformation partner helping enterprise customers leverage Anaplan's AI-infused scenario planning platform to drive measurable business outcomes and maximize ROI.
Role type
Senior Customer Success Business Partner (Strategic Advisor)
Builds
Customer success plans, Center of Excellence structures, executive business review narratives, and expansion pipelines for enterprise clients.
Domain
Enterprise Performance Management (EPM), Financial Planning & Analysis (FP&A), Supply Chain Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic partnership with C-suite executives, driving renewals and expansion, managing end-to-end customer lifecycle, establishing Centers of Excellence, translating technical capabilities to business value, consultative selling, risk mitigation for renewals, change management, stakeholder alignment across business and IT
Preferred skills
Deep subject matter expertise in FP&A and/or Supply Chain Planning, experience with EPM/Enterprise Planning & Analytics, hands-on implementation experience with Anaplan, OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, Blue Yonder
Technologies
Anaplan, OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, Blue Yonder
Responsibilities
Own and nurture relationships with C-suite executives to align on strategic priorities and investment decisions; Lead outcome-driven Executive Business Reviews (EBRs) to influence renewal and expansion; Drive measurable ROI and adoption across onboarding, implementation, and adoption phases; Identify and drive platform expansion opportunities including AI use cases; Collaborate with Sales to build pipeline within existing accounts; Serve as the voice of the customer to internal teams and act as primary escalation point; Develop customer success assets, playbooks, and case studies; Promote community engagement and user groups.
Seniority
Senior, hands-on IC with strategic advisory focus
