Legal Services Manager
Core
Manage high-volume legal support requests, commercial contracts, and operational processes for Twilio's Legal Center of Excellence.
Role type
Legal Operations Manager (Legal Services)
Builds
Scalable and responsive legal operational processes for a global communications platform.
Domain
Technology / Legal Operations / Contract Management
Required skills
Commercial contract negotiation, NDA/SOW drafting, Salesforce, Conga, DocuSign, Adobe Acrobat Pro, AI/LLM tools, process documentation, high-volume request management
Preferred skills
Sales organization support, law firm eBilling software (Brightflag, Onit, Legal Tracker), policy creation
Technologies
Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, Adobe Acrobat Pro, AI tools
Responsibilities
Serve as first point of contact for GTM and Telecom Carrier Relations legal inquiries; Review and negotiate NDAs, SOWs, and service orders; Support law firm eBilling matter creation and invoice escalations; Maintain operational expertise and update playbooks; Support ad-hoc operational projects across legal functions.
Seniority
Mid-Senior, hands-on IC