Market Coordinator (12 Month Fixed-Term Contract)
Core
Support Airbnb's Field Team by managing high-value Host-related inquiries and escalations in the FR-Benelux Region, acting as a liaison between Hosts and internal teams to ensure timely resolution and exceptional service.
Role type
Senior Customer Support Specialist (Host Relations)
Builds
Efficient, supportive hosting environment and streamlined processes for Market Managers
Domain
Hospitality / Travel / Customer Support
Deliverable
client delivery
Required skills
Host inquiry resolution, escalation triage, policy expertise, conflict de-escalation, SLA management, stakeholder communication, analytical problem-solving
Preferred skills
Salesforce, G-Suite, Jira, hospitality industry experience
Technologies
Salesforce, G-Suite, Jira
Responsibilities
Serve as additional Host-facing support for Market Management Team, master and maintain knowledge of company policies and procedures, provide end-to-end resolution and communication to Hosts, conduct in-depth research to address Host issues, triage and assign escalations tickets, respond promptly to Host inquiries via email, support In-Market events for territory
Seniority
Mid-level, hands-on IC
