[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)
Core
Lead HRIS service operations for Agoda's global people operations, managing Tier 2+ tickets, change requests, and data access requests to ensure efficient employee support.
Role type
Senior IC HRIS Operations Lead
Builds
Reliable HRIS support services and operational processes for global employees
Domain
HR Technology / People Operations
Deliverable
dashboards & analysis
Required skills
HRIS operations, ticket management, process improvement, data analytics, stakeholder management, SOP creation, SLA monitoring
Preferred skills
Workday, SQL, Power BI, Tableau, ITIL, Lean, Six Sigma, workflow automation
Technologies
Workday, Jira Service Management, ServiceNow, Zendesk, Excel, Google Sheets, Power BI, Tableau
Responsibilities
Lead HRIS operations at Tier 2 and above, including change requests and data access requests; Monitor SLAs, workload, and aging tickets; Build dashboards and analyze ticket trends and CSAT; Create and maintain SOPs and process maps; Investigate recurring issues and prioritize process improvements; Coordinate change requests with HRIS specialists and project managers.
