Atlassian Administrator II
Core
Administer and optimize Braze's Atlassian Cloud ecosystem (Jira, JSM, Confluence) to support business operations, automation, and AI agent enablement.
Role type
Atlassian Administrator
Builds
Reliable Atlassian platform configurations, automation rules, and AI agent workflows for internal teams
Domain
SaaS / IT Operations / Atlassian Ecosystem
Required skills
Jira administration, Jira Service Management, Confluence administration, JQL, Jira Automation, ScriptRunner, Rovo/AI agents, user access management, documentation
Preferred skills
Atlassian certifications, ITSM/ITIL, SSO/SCIM, REST APIs, scripting (Groovy/Python/JS), enterprise platforms (Slack/Okta)
Technologies
Jira, Jira Service Management, Confluence, ScriptRunner, Rovo, Groovy, Python, JavaScript, Slack, Okta, Google Workspace
Responsibilities
Manage day-to-day Atlassian request queues and resolve configuration/access issues; Configure projects, workflows, permissions, and forms; Build and maintain Jira Automation rules; Support Rovo AI agents and AI workflows; Create dashboards, reports, and JQL queries; Manage users, groups, roles, and license reviews; Maintain documentation and training materials; Troubleshoot Marketplace apps and coordinate escalations.
Seniority
Mid-level, hands-on IC
