Disbursements & Invoicing Specialist
Core
Support inbound payment inquiries and resolve customer payment exceptions via phone and email for an automotive auction and remarketing company.
Role type
Financial Operations Specialist (Disbursements & Invoicing)
Builds
Online payment platform operations and floor plan payment transmissions
Domain
Automotive auction and remarketing
Deliverable
client delivery
Required skills
Salesforce proficiency, payment processing knowledge, accounts receivable experience, customer service, multitasking, attention to detail, written and oral communication
Preferred skills
College education, automotive industry experience, floor plan company coordination
Technologies
Salesforce
Responsibilities
Support inbound payment inquiries via incoming calls and e-mails, monitor multiple Salesforce queues to address payment exceptions, initiate outbound calls to resolve customer payment issues, work with floor plan companies to submit payment transmissions, escalate customer payment issues requiring next level review, provide feedback to Supervisors regarding system functionality issues.
Seniority
Entry-level, individual contributor