AI Systems Engineer
Core
Provide day-to-day administration, monitoring, troubleshooting, and support for enterprise AI platforms (Glean, Copilot Studio, Power Platform) and automation solutions.
Role type
Senior IC AI Systems Engineer (Platform Operations)
Builds
Reliable, secure, and scalable AI/automation platforms for enterprise customers
Domain
Enterprise AI, Automation, SaaS Administration
Required skills
Platform administration, systems integration, API management, OAuth/service accounts, troubleshooting, incident triage, operational documentation, stakeholder support
Preferred skills
Glean, Claude, Copilot Studio, Power Platform, MCP access, prompt design, agentic AI solutions, AI testing protocols
Technologies
Glean, Claude, Copilot Studio, Power Platform, Microsoft 365, Jira, Salesforce, Snowflake
Responsibilities
Configure and monitor native connectors and MCP access; provide first-line support for chat, agent, and authentication issues; participate in testing, UAT, and release readiness; support AI incident triage and root-cause analysis; monitor platform usage and credit utilization; review and clean up redundant resources; maintain operational documentation and runbooks; support users and citizen developers through training and troubleshooting.
Seniority
Senior, hands-on IC
