Senior Strategy & Ops Lead, Post-Sale Product Adoption
Core
Owns new product adoption as a company metric by integrating products into post-sale processes and driving cross-functional execution.
Role type
Senior individual-contributor strategy & operations lead
Builds
Post-sale adoption plans, strategies to close adoption gaps, and cross-functional cadences
Domain
IoT / Connected Operations / Post-Sale Customer Success
Required skills
cross-functional influence without authority, adoption strategy design, data analysis, autonomous execution, stakeholder management, process integration
Preferred skills
experience in matrixed organizations, prior exposure to implementation/customer success functions
Technologies
dashboards, adoption metrics
Responsibilities
Integrate new products into post-sale workflows; diagnose and close adoption gaps; run cross-functional cadences; influence teams without direct authority; build adoption plans before general availability
Seniority
Senior, hands-on IC