Client Services Officer
Core
Front-of-house administration officer managing incoming enquiries, client bookings, and referrals for NDIS services.
Role type
Administration Officer
Builds
NDIS service delivery operations
Domain
Health & Social Services (NDIS)
Deliverable
dashboards & analysis
Required skills
telephone enquiry management, booking management, client referral allocation, site presentation management, electronic record keeping, reporting, customer service, communication, attention to detail, time management, teamwork
Responsibilities
Managing incoming telephone enquiries, managing bookings and rescheduling for NDIS services, front of house duties including greeting clients, allocating new referrals to clinicians, maintaining site presentation and cleanliness, completing site audits, creating and updating electronic records, assisting with reporting