[쿠팡이츠서비스] Director, Program Management (Head of Rider Operation)
Core
Leading delivery operations strategy, optimization, and supply chain management for Coupang Eats to maximize end-to-end operational efficiency and customer satisfaction.
Role type
Director, Program Management (Head of Rider Operation)
Builds
Delivery operations, rider pool strategies, and supply chain efficiency for food delivery services.
Domain
Food delivery / E-commerce / Last-mile logistics
Required skills
Delivery operation strategy, Supply chain management, Business analysis, Data-driven decision making, Organizational leadership, Cross-functional collaboration
Preferred skills
Food delivery experience, Ride-hailing experience, E-commerce SCM experience, Last-mile service experience, Agile organization leadership
Technologies
Data analytics tools, Process automation platforms
Responsibilities
Lead delivery operation strategy and execution, Optimize supply chain efficiency via crowd-sourced rider pool, Drive process improvement and digitalization, Analyze KPIs for strategic insights, Lead the delivery operation and planning organization
Seniority
Director, strategic leadership & team management