Senior Manager, Content & Knowledge Architecture
Core
Establishing and evolving the discipline of content engineering to design, structure, and manage scalable content systems, metadata, and taxonomies for customers, CS agents, and AI applications.
Role type
Senior Manager, Content & Knowledge Architecture
Builds
Scalable content information layers, taxonomies, ontologies, and authoring tooling for global service operations.
Domain
Travel technology, Content Engineering, Knowledge Management, AI/ML integration
Deliverable
production ML models
Required skills
Content strategy, Information architecture, Taxonomy design, Team leadership (managing managers), Talent management, Cross-functional coordination, AI/ML in content operations, System architecture fluency, Strategic planning
Preferred skills
Customer support operations experience, Advanced degree in relevant discipline, Deep technical fluency with engineers
Technologies
Content Management Systems (CMS), Authoring tools, AI-powered optimization platforms, Metadata systems
Responsibilities
Define and champion content engineering standards; Own roadmap for metadata and taxonomy; Partner with Product/Engineering on tooling investment; Establish governance frameworks for content workflows; Define metrics for content health and efficiency; Lead and develop senior team members; Build strategic relationships with senior leaders across functions.
Seniority
Senior, hands-on IC with significant management scope
