Director, Merchant Experience - Strategy & Operations
Core
Lead the support experience for merchants on DoorDash, transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention, and loyalty.
Role type
Director, Strategy & Operations (Merchant Experience)
Builds
Merchant support solutions, onboarding flows, and operational processes for restaurant partners on the DoorDash platform.
Domain
Food delivery / Logistics / SaaS
Deliverable
product features
Required skills
Strategic planning, cross-functional leadership, data-driven decision-making, transformation management, stakeholder influence, SQL, Excel modeling
Preferred skills
Consulting background, banking/technology experience, bias for action, first-principles problem solving
Technologies
SQL, Excel
Responsibilities
Build strategy for helping merchants succeed post-onboarding; Execute go-to-market initiatives for new merchant support features; Collaborate with product, operations, marketing, sales, finance, and analytics teams to drive key initiatives.
Seniority
Director, strategic leadership & execution