Analista Sênior de Experiência do Motorista - Mercado Envios
Core
Lead strategic initiatives to improve the experience of Mercado Envios drivers, driving satisfaction, retention, engagement, and operational efficiency to directly impact delivery quality and logistics process evolution.
Role type
Senior driver experience analyst (logistics)
Builds
Driver satisfaction and retention programs, end-to-end logistics process optimizations, and operational governance frameworks.
Domain
Logistics and transportation in Latin America
Deliverable
product features
Required skills
Project management, operational governance, continuous improvement, data analysis, dashboard creation, advanced Excel/Google Sheets, GenAI adoption
Preferred skills
Experience with driver integration and training programs, partnership management
Responsibilities
Structure, monitor, and govern strategic driver experience projects; Design and implement driver satisfaction, retention, and engagement initiatives; Optimize end-to-end logistics processes including loading, routing, and delivery zones; Monitor performance indicators and transform driver needs into action plans.
Seniority
Senior, hands-on IC