Senior Lead, Responsible Officer
Core
Serve as the qualified Responsible Officer (Certified Travel Services Supervisor) for Agoda Japan's travel business, ensuring operations comply with the Travel Business Act and supporting business operations.
Role type
Senior Lead, Responsible Officer (Compliance & Operations)
Builds
Compliance for travel agency operations in Japan
Domain
Travel industry, Japanese regulatory compliance
Deliverable
client delivery
Required skills
Certified Travel Services Supervisor qualification, Japanese (fluent), English (business), stakeholder coordination, process review, complaint handling, regulatory engagement
Preferred skills
SOP improvement, project management, international team collaboration
Responsibilities
Review internal procedures and SOPs related to travel services; Respond to internal consultations regarding the Travel Business Act; Coordinate with regulatory authorities (JTA, JATA, MLIT); Review customer complaints and escalations; Monitor operational trends and supplier performance; Maintain regulatory records; Support internal training and reviews.
Seniority
Senior, hands-on IC