Delivery Management Specialist
Core
Build and optimize operations for a food delivery service by managing courier onboarding, compliance, and partner relationships.
Role type
Operations specialist (gig economy logistics)
Builds
Food delivery platform operations and courier management systems
Domain
Food delivery / Gig economy logistics
Required skills
Operations management, Logistics, Field operations, BPO operations, Customer support, Compliance management, Onboarding processes, Data analysis, Process improvement, Stakeholder management
Preferred skills
Delivery platform experience, Gig economy experience, Vendor management, Compliance/audit experience, English (business level), Korean
Technologies
None stated
Responsibilities
Plan and manage courier onboarding and compliance operations, Manage field operations and external partners, Analyze operational data to identify bottlenecks and improve SOPs, Handle inquiries and exceptions related to systems or data
Seniority
Mid-level, hands-on IC