Playtest Operations Producer
Core
Own operational planning and execution of playtests and research studies, managing schedules, resources, and deliverables from intake through closeout for Riot Games' League of Legends.
Role type
Senior IC playtest operations producer
Builds
Efficient, reliable, and well-organized playtests and research studies
Domain
Video game industry + user research operations
Required skills
operational planning, cross-functional coordination, participant recruitment, lab operations, stakeholder management, risk management, vendor management, process improvement, project tracking, bilingual communication
Preferred skills
user research operations, participant sampling, CRM platforms, hardware troubleshooting, scripting/automation
Technologies
Jira, Miro, Notion, Salesforce, Python, PowerShell
Responsibilities
Own operational planning and execution of assigned playtests and research studies; Coordinate participant recruitment, screening, scheduling, communication, and compensation; Prepare, operate, and maintain the Shanghai playtest lab; Partner with researchers to translate study objectives into operational plans; Coordinate with China-based and global stakeholders; Track project milestones, operational risks, and dependencies; Manage research operations vendors and partners; Improve research operations processes
Seniority
Mid-level, hands-on IC
