Technical Implementation Consultant
Core
Oversee technical implementation and platform adoption for customer projects, implementing web-based portals and custom courses on CMS and LMS tools while acting as a bridge between customers and product teams.
Role type
Senior IC Technical Implementation Consultant (SaaS/GRC)
Builds
Web-based portals, custom courses, and customer-specific implementations on OneTrust's CMS and LMS platforms
Domain
SaaS / Privacy, Ethics, and Governance (GRC)
Required skills
Front-end development (HTML, CSS), Instructional Design, Web accessibility standards (ADA, WCAG), Project management, Customer relationship management, Technical consulting
Preferred skills
Learning Management Systems (LMS), Single Sign-On (SSO), Domain management, HTTP, SCORM packages, C-Level stakeholder management
Technologies
HTML, CSS, Figma, Acquia, Gomo, Salesforce, Jira, Microsoft Suite
Responsibilities
Oversee end-to-end technical implementation and platform adoption; Implement web-based portals and pages based on customer assets; Create custom courses with customer assets; Resolve escalated customer issues; Document processes and project progress; Advocate for customers to Product Management and Engineering; Monitor and analyze customer adoption of solution features
Seniority
Mid-Senior, hands-on IC